The Module Concept

The mortgage process involves myriad steps and procedures.  Beginning with the first customer contact to the set-up of the loan in servicing an individual loan file comes into contact with 20-50 different employees, vendors and service providers.  Organizing the process in a way that makes sense is a real challenge.  

Our modules are function specfic, integrating process management, quality control, compliance, training, human resources and vendor management within each module, only as it applies to the position.

This means each business unit has its own self-contained business management system.  Managers can hold employees accountable for their job responsibilities.  Compliance can ensure that operational procedures are being carried out in a verifiable way.

The Modules

We have broken the modules into position specific documents, each of which has a specific management path.  

• Origination
• Processing 
• Underwriting
• Closing
• Post-Closing/Quality Control
• Compliance
• Operations/Human Resources
• Servicing
• Information Security/Red Flag ID Theft

This diagram shows the organization of the modules and how they might be assigned to managers in an organizational chart.

We Have Any Plan You Need

Quality Control Plan
Mortgage Vendor Management
Red Flag Identity Theft Plan
Safeguarding Information (GLB)
Federal Compliance
Anti-Predatory Lending
Lending Operations
Credit Policy
Origination
Fair Lending
Processing
Underwriting
Lending Policies
Closing/Funding/Settlement Procedures
Human Resources
Branch Operations
Physical Operation
Disaster Recovery
Wholesale
Broker Approval/Channel
Loan Servicing
Secondary Marketing
Loss Mitigation
Commercial Lending
Construction Lending
Business Plan

If you do not see what you are looking for, please call, chat or e-mail.